Policies

DELIVERY AND PICKUP

Reservation Length: All regular prices are for an 8 hour rental term, all rentals over 8 hours will be charged according to the number of hours rented. Earliest deliveries start from 6am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 3 hours after the desired pickup time. It is required to have at least a 3-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 8pm. If the event goes late into the night it is recommended to choose the overnight option, which we will then pickup the following morning between 8am - 12pm.

 

Delivery

Delivery times should be arranged about 1-3 hours before the start of your event, however, deliveries will be made between 6AM and your reservation time (this is necessary in order to meet all customers’ requested reservation times). Deliveries for overnight orders are to be scheduled for delivery no earlier than 12pm since it will be picked up the next morning.

 

Pickup

Pickup’s will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply keep the unit plugged in until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified. Overnight pickups are done the next morning between 8am - 12pm, usually the majority of the pickups are around 12pm.

 

Setup

Inflatables can be setup on grass, concrete, asphalt, hardwood, or sand. Cleaning fees apply for units to be set up on sand, customer MUST notify APR during reservation. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit.

 

Water Slides Setup

Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.

 

SITE PREPARATION

Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied. 

 

Underground Utilities

Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended you contact 811 before our arrival.

 

PAYMENT

Deposit

A deposit of 25% is required when placing an order through our website. For over the phone rentals, if you would like to pay COD, then a credit card number will be required to be placed on file for security reasons.

Credit Card

All major credit cards are accepted. To pay by credit card customer must pay before delivery time (either during reservation time or upon confirmation).

Check

All payments using business and personal checks must be made before or at the time of delivery. All returned checks will be charged a $30 penalty fee.

Cash

Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.

Collections

Any balance that is unpaid after 30 days of the event date will be sent to collections. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due, then we will have to send the invoice to collections for further processing.

 

CANCELLATION POLICY

If customer decides to cancel their reservation, they must do so at least 72 HOURS (3 days) before their reservation day. If customer cancels their order within 72 hours of their reservation date, a cancellation fee may be applied. If customer cannot get a hold of company, or has called after business hours, it is still the customers responsibility to leave a message in the company's messaging system about cancelling their reservation or sending an email to info@ascensionpartyrentals.com regarding the cancellation.

 

WEATHER POLICY

In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that APR can deliver if weather conditions get better.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, than we will go ahead and deliver the order. However, if it does start to rain during the rental time, APR reserves the right to cancel the order, due to safety concerns, with NO refund provided.

During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.

It is the customer's responsibility to call APR to cancel their order or go through with it during these rain/inclement weather days before 8am . If customer decides to cancel order once APR driver has already arrived at their location, than APR reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.

 

PARK RESERVATIONS

Note: Customer must be present at the park at least 1-2 hours before the time of delivery.

Permits

Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks, some don’t require it, so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require the bouncer to be picked up during the event, in which case there will be no refund.

Insurance 

APR has full liability insurance and delivers to all parks that allow inflatables. Some parks require the applicant to acquire additional insurance from APR for the bouncer rental. Customer should reserve units approximately 3-4 days before event day to allow time for processing the required insurance certification with the park.

Electricity

A 4000 watt generator is required for all inflatable going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available.

 

ELECTRICITY RESPONSIBILITY

NOTE: Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required.

Electricity Outlets

Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for APR equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.

 

CONCESSION MACHINES

Mostly all concession machine rentals (except for Popcorn Machine w/Cart) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of drivers instructions. APR also provides operation instructions on how to use the machines.

Note: Snow Cone machine rental does not include ice cubes and should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 50-60 pounds of cubed ice for every 100 servings.

 

SUPERVISION OF INFLATABLES

Customer is responsible for supervising the safety and conduct of all participants using APR products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.

 

ONLINE RESERVATION

When reserving online, customer is given 20 minutes to proceed with checkout, otherwise order will be canceled once time expires to clear product availability for another customer. Order will not be confirmed unless customer goes through the checkout process and a deposit for 25% is processed. Once the deposit is processed a confirmation email will be automatically sent to confirm the rental.

NOTE: Customers placing orders within 24 hours of the delivery time MUST call Ascension Party Rentals office at 225-744-4500 to confirm rental since it is last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery.