Faq's / Policy
Policies
Security Deposit Policy
Each rental requires a security deposit to hold a reservation. A deposit must be collected within 5 days after the reservation has been made. If the reservation is for the week of, the deposit needs to be received within 24 hours. If we have not received the deposit within the guidelines, we will release your reservation. Your deposit does not go towards your balance due. It is a separate payment and will be returned to you if you abide by all rules and regulations.
Damage Deposit Policy
Your security deposit becomes your damage deposit upon receipt of unit. If you have your rental delivered, the rental must be clean, undamaged, and in the same condition as received when we come to pick it up. If you pick up the rental yourself, it must be clean, undamaged, in the same condition as received and picked up and returned on time. Your deposit will be returned to you by mail. If any of these conditions are not met you will automatically forfeit your deposit.
- If the rental is damaged, your deposit will be forfeited, and you will incur additional expenses to repair unit.
- If the rental is returned excessively dirty, your deposit will be forfeited.
- If the rental is picked up or returned past the scheduled time frame, your deposit will be forfeited.
- If the rental is returned and can not be managed with a single dolly because of a bad reroll, your deposit will be forfeited.
Cancellation Policy
A cancellation is an automatic forfeit of deposit.
- Only exclusions are for severe weather conditions.
- At that time you can reschedule your party or have your deposit returned.
In cases of severe weather, you have the right to cancel your reservation by 8:00 am the morning of your party. After 8:00 am, if you cancel, you will forfeit your deposit. During the period of severe weather conditions, we reserve the right to cancel your reservations; if the conditions are not too severe, we will give you the option to keep your reservation or not. If you decide to keep the rental, there will be no refunds.
If you do not call or show up at the scheduled pickup time, your deposit will be forfeited.
Safety
ASCENSION PARTY RENTALS REQUIRES THAT A RESPONSIBLE ADULT BE IN ATTENDANCE AT ALL TIMES
- We will walk you through safety rules prior to and after setup of the moonwalk. We will also be glad to point out the unique safety features of our bounce house.
- We take your child's safety seriously. Persons not following the safety rules should be asked to leave the moonwalk.
- Remove shoes prior to entering the moonwalk.
- All bouncers must empty their pockets before entering the moonwalk. Ascension Party Rentals not responsible for articles lost during operation of the moonwalk.
- All bouncers must remove eyeglasses, jewelry, and any hard or sharp objects before entering the moonwalk.
- Absolutely NO flips, wrestling, or other forms of rough housing are allowed in the moonwalk.
- Do not run and/or bounce against the walls of the moonwalk.
- Do not bounce any closer than two feet from each other or two feet from the door.
- Do not run or jump through the door of the moonwalk.
- Our moonwalk is equipped with a safety entrance. Bouncers must enter and exit the moonwalk from a sitting position.
- Do not climb or hang from the interior or exterior of the moonwalk.
- Do not use the moonwalk during rain. The jump surface is very slippery when wet.
- If during operation the wind becomes excessive (25mph), remove all bouncers and deflate the moonwalk.
- Bouncers should be grouped according to age and size.
- Bouncers should not sit or lay down while others are bouncing around them, as a jumping child could fall down on top of a sitting or lying child.
- The number of bouncers allowed in the moonwalk should be determined based on the following chart.
| Children 5 and Under | 8 |
| Children 8 and Under | 6 |
| Children 12 and Under | 4-5 |
| Children 13 and Up | 4-5 |
Preparation Checklist
The moonwalk is an inflatable 15' x 15' and 20' tall. Please provide at least a 20' x 20' space with at least 15' of clearance from tree branches and other obstructions for the bounce house. Slides and waterslide need at least a 30’ x 50’ space with a 20’ height clearance. This will create an open space around the bounce house for safety and to protect our equipment. We will not set up the moonwalk under or near any electrical or telephone wires. The moonwalk cannot be placed near a swimming pool.
Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. We will use 12" stakes to secure the moonwalk.
Clear the site of all sharp sticks, animal waste, large rocks and other large debris. If animal waste must be removed, please cover the spot to protect our equipment from residue. On hard surfaces like driveways or parking lots, please sweep the area clean.
The bounce site should be relatively level. No more than a 6 inch slope per 10 feet.
A standard 110 outlet within 100 feet is required for operation. It is best that the outlet not be shared with other large equipment.
Please be present at the time of delivery. Make sure a clear path of at least 3 feet wide is available for delivery of the moonwalk. If curbs, steps or stairs need to be negotiated, we will require the renter's assistance for delivery.
Ascension Party Rentals reserves the right to refuse rental if we deem the area to be unsafe or likely to damage or soil our equipment.
Thank you in advance for your cooperation. Have an enjoyable and SAFE jumpin' good time.
Print this page to keep while you prepare for your moonwalk rental.
Policies
How far in advance do I need to reserve a bouncer?
Your best bet is at least a couple of weeks in advance. As soon as you have confirmed a date for your party, we highly recommend that you book your bouncer immediately. Don't wait! There's nothing worse than getting your party organized, then calling up to book a bounce house, and finding that none are available. . If you have a last minute plans to rent a bounce house, try us! We may still have something available!
How do I make a reservation?
You can make your full reservation over the phone, by email or come into the office. Once we receive all your information the rental is held for you. We do require a security deposit on all rentals.
Do you require a deposit? When is the payment due?
Yes a deposit is required. Your deposit will hold your reservation and becomes a damage deposit once you receive your equipment. It will be returned to you after your rental as long as there is no damage to the unit or excessively dirty. Your deposit does not go towards your rental. Payment in full is due upon delivery. A charge of $50 will be assessed for returned checks.
Can I pick the inflatable bouncer up at your location, and set it up myself?
We believe that inflatable fun should be available to anyone who wants it. To make our product affordable to everyone we do allow customers to pick up our products and set them up themselves. When our products are picked up our Certified Inflatable Operator will explain how to set it up and use it safely. Currently, about ½ of our customers take advantage of the cost savings and extra time offered with a customer pick up You can pickup the rental yourself at our office. You must come in a truck or with a utility trailer. The inflatable cannot be put into a car or SUV. The pickup times are between 8:00 and 8:30 am. The return times are between 5:00 and 5:30 pm. These times are strictly enforced. If you are late for pickup or return, you automatically forfeit your deposit. Item’s must be rolled satisfactory so they can be managed by a portable hand truck or a $50 reroll fee will be accessed. Not all items are available for pickup due to the size and weight. Please call the office for more information.
What should we do to get ready for our moonwalk rental?
The first thing I like to tell people is, "measure." Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working. That means, plug something in and test it. We need electricity within 100 feet minimum. The second thing is, mow your lawn the day before, not the same day or the morning. It will help keep the moonwalk clean for your kids' enjoyment. Also, please make sure that your yard area is clean, and free of debris...especially "doggie debris", sticks, and rocks. Remember, animals are not allowed in the moonwalk, so please put them up during your party. Please turn off your sprinkler system before we arrive and for the duration of your party. Our Bounce Houses, Combo Units, and Obstacle Course are not made to be used wet. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
What kind of area can bounce houses be set up in?
You will need a somewhat flat grassy area that is clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. We can set up on most surfaces as long as it is level. Grass is best however will setup on concrete or asphalt with advance notice. If you have a sprinkler system, it must be turned off. You will also need an area with clearance overhead (no power lines, trees, branches, overhangs, etc.) of 20 feet. An 15 amp electrical outlet needs to be within 100 feet and not shared with any other devices. If you do not have an electrical outlet nearby, a generator will be required. We also rent generators.
Can inflatables be setup indoors?
Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.
What are my responsibilities during the party?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. Inflatable’s and other rental item’s will not be set up unless the contract/liability waiver is signed.
How long can I keep the inflatable?
Serving your needs is Ascension Party Rentals first priority. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule. We will make sure the rental is to you at least 30 minutes before your party begins and pickup when your party is over. We do need to pick up all units before dark to make sure the unit is clean and insure safety for the children using the equipment.
Can we keep the moonwalk overnight?
If you are having a night party you may be able to keep your moonwalk rental overnight if the unit will be in a secure location to avoid damage. Additional charges will apply. Please call our office to discuss any delivery schedule issues. Water items are not allowed overnight.
How many kids can be in the Jumper at one time?
As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. What keeps the moonwalk the safest is to separate big kids from little kids.
Are your units safe?
Bounce houses are very safe, as long as all of the rules are followed and common sense is used. Most of the injuries are caused by or happen to unsupervised children. Children must be supervised at all times, and the rules must be enforced! Your child's safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST!This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.
What Is your policy on rain & other hazardous weather?
If you need to cancel for weather reasons, you have until 8:00 am to call and cancel your reservation. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather related issues. No payment would be required. If the weather is questionable (i.e.: it's cloudy and rain is a possibility) at the time of your party, we can still setup if you choose but NO REFUND will be given if the weather turns. Once we set-up, payment is expected.
Is there a cleaning charge?
No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required.
Do you service my area, and is there a delivery charge?
We service the Ascension area – Gonzales, Prairieville, Dutchtown, Geismar, Galvez, Duplessis, Sorrento, St. Amant and parts of East Baton Rouge Parish. We do require a nominal delivery fee for each delivery. The fee varies on the specific item rented. Please call us for an exact quote. Some of our items weigh well over 500 pounds so we do highly recommend you leaving the delivery and set up us.
Are your bounce houses insured?
We carry liability insurance on all of our equipment. Not all companies do. If you see a rental price for an inflatable that seems a lot lower than other companies offer, ask them if they carry liability insurance. The most important benefit to you is our focus on safety.
Are you insured?
Absolutely! And that's how we stand out from our competitors! Due to the high cost of insurance, many of our competitors out there choose to cut corners and not carry insurance coverage. However, at Ascension Party Rentals, we believe that this is the most important requirement for running a rental company specializing in event rentals.
Please note: this statement in no way implies legal responsibility. Please read your rental agreement carefully.
Does the blower have to run all the time?
Yes, the blower keeps the inflatable bounce house inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the bouncer. This is sometimes neccessary to give the adult supervisors a break and to let the children take a breather. Please make sure if you do need to unplug the blower, you make sure that there is no one inside before you do!
What method of payments can I use?
We accept cash, checks (made payable to "Ascension Party Rentals" please), or money orders. Please note that there is a $50 NSF fee on all returned checks.
Are the bounce houses clean?
We vacuum and disinfect all of our bounce houses after every rental. We do a thorough cleaning and inspection of each bounce house once a week.
If we haven't covered your question here, or if you would like more information, then give us a call, or email us at: info@ascensionpartyrentals.com